production disruption

Dear developers,

We would like to inform you that we have identified an issue with our Decoupled flow on our PIS services which is causing disruptions with processing of payments via this SCA method. Kindly note that we have prioritized this topic and will try to provide a fix for it as soon as possible. In the meantime, we kindly ask you to use the Redirect flow as a workaround solution for this issue.

We sincerely apologize for these disruptions and any inconvenience caused by it.

Thank you for your understanding.

Dear developers,

Unfortunately due to an increase in response time, we have experienced disruptions of PIS services on 26.05.2025 between 09:15AM and 11:41AM.

We apologize for any inconvenience caused by this issue.

Thank you for your understanding.

Your Commerzbank Support-Team

Dear developers,

We would like to inform you that due to issues in our backend systems, there were partial disruptions of PSD2 Services on 11.04.2025 between 03:07AM and 03:15AM & 06:08AM and 06:32AM.

Thank you for your understanding.

Your Commerzbank Support-Team

Dear developers,

We would like to inform you that our interface was affected by disruptions today on 25.3.2025 from 00:04 AM until 01:24 AM. During this time the AIS and PIS were affected. The services went back to normal. We apologize in case you have experienced any inconvenience during this time period.

Thank you for your understanding.

Your Commerzbank Support-Team

Dear developers,

We would like to inform you that there are currently disruptions of our PSD2 Service from 03:00PM. Currently we are still working on resolving the issue and will inform you as soon as it is done.

We apologize for any inconvenience caused by this issue.

Thank you for your understanding.

Your Commerzbank Support-Team

Dear developers,

We would like to inform you that we have managed to resolve the issue. Due to disruptions in our backend systems, we experienced from 09:08AM until 10:52AM disruptions of our PSD2 services of around 35%. Once again we apologize for any incovenience you have experienced.

Thank you for your understanding.

Your Commerzbank Support-Team

Dear developers,

In the course of a backend switch, our interface has been affected by disruptions on 14.08.2024 since approx. 09:45AM. We are working hard to find a solution and will keep you informed.

We apologize for any inconvenience caused by this issue.

Thank you for your understanding.

Your Commerzbank Support-Team

Dear developers,

today we were facing a partial unavailabilty of our services between 02:12PM and 02:26PM, both AIS and PIS services were affected. Please note that the issue has been resolved.

Thank you for your understanding.

Your Commerzbank Support-Team

Dear developers,

today we were facing a partial unavailabilty of our services between 7am and 3:40pm. Only a few calls were not working due to server issues.

We apologize for the any inconvenice this might have caused.

Thank you for your understanding.

Your Commerzbank Support-Team

Dear developers,

on Saturday 25.05.2024 between 7:45pm and 8:15pm there was a bank wide disruption which mainly caused issues in our PIS flow on some calls. The issue has been resolved.

Thank you for your understanding.

Your Commerzbank Support-Team