Jan
26

Disruptions on AIS and PIS services on 26.01.2024 9:20am and 9:45am


Dear developers,
we have seen issues for AIS and PIS between 9:20am and 9:45am. The issues were triggered by perfomance issues by the online banking portal which also caused login issues. Another issue was in one of our backend systems which is processing instant payments. The issues are now resolved and we apologize for any inconvenience.
Thank you for your understanding.
Your Commerzbank Support-Team


Dec
11

RESOLVED: Disruptions on all our services on 11.12.2023 from 11:30 (gmt+1)


Dear developers,
Since around 11:30 (gmt+1), we were seeing disruptions, i.e. a high failure rate, related to backend services on various channels including online portal and also the xs2a interface. The issue could be found and resolved. All services resumed back to normal behaviour at 17:48.
We apologize for the inconvenience!
Your Commerzbank Support-Team