News

Dear Developers,
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Dec
11

RESOLVED: Disruptions on all our services on 11.12.2023 from 11:30 (gmt+1)

Dear developers,
Since around 11:30 (gmt+1), we were seeing disruptions, i.e. a high failure rate, related to backend services on various channels including online portal and also the xs2a interface. The issue could be found and resolved. All services resumed back to normal behaviour at 17:48.
We apologize for the inconvenience!
Your Commerzbank Support-Team



Dec
08

Database Maintenance Work 09.12.23 11:30pm - 10.12.23 05:00am

Dear developers,
during the timeframe of 09.12.23 11:30pm - 10.12.23 05:00am there will be database maintenance work. We expect a downtime of about 45 minutes between 10.12.23 midnight and 0:45am. Nevertheless please be aware that there may be interuptions during the whole timeframe which can effect our PSD2 services.
Thank you for your understanding.
Your Commerzbank Support-Team



Nov
30

Outage of Retrieval of Standing Orders

Dear developers,
We would like to inform you about an outage of the AIS "Retrieval of Standing Orders" (GET/transactions/{account-id}/bookingStatus=information), since Monday 27.11.2023 due to an error in the configuration. We are working with high pressure on correcting the configuration and will inform you, once the service is working again.
Thank you for your understanding.
Your Commerzbank Support-Team



Nov
30

Disruptions on our Services: Mon 20.11.2023 - Tue 21.11.2023

Dear developers,
Last week, from Monday 20.11.2023 around 9:00am (gmt+1) until Tuesday 21.11.2023 around 9:00pm (gmt+1), we have seen a higher error response rate mainly on AIS endpoints. After analyzing the root cause, we found an issue with erroneous calls causing explicitly high traffic, resulting in some requests to fail.
The issue is now solved. We apologize for any inconvenience! Thank you for your understanding.
Your Commerzbank Support-Team



Nov
21

Update to Release Notes: New Release Date on 27.11.2023

Dear developers,
Following up on our release announcement on 08.11.2023 and on the postponement note from 13.11.2023, we would now like to inform you about the new scheduled release.
Please be informed that the deployment will be on 27.11.2023 between 06:00am and 07:00am (gmt+1) and might cause a temporary unavailability of services. If you have further questions please do not hesitate to contact our support team.
Thank you for your understanding.
Your Commerzbank Support-Team